One of them with brand new cards dated June 10 and another letter with an invoice dated June 16 with Payment Due July 1 showing $1953.51 due. The policy was reinstated a few days later, I went online and added our credit card again, they billed it for the missing period and everything was fine and back to normal.Īs the months went by we continued using different healthcare providers for our baby and my wife (standard treatment stuff - vaccinations, wellness exams, etc) and the providers sent the bill to Humana claims as normal and whatever bills we had to pay during the deductible amounts came home and everything was fine.įast forward to the last week of June I can two letters in the mail from Humana. He told me I had to re-add my payment account online (we used our credit card) because once the policy was terminated it also stopped any billpay. I figured - ‘well, s*** happens, but they made it right so ok’. The rep told me he’ll get back to me and indeed he did after an hour or so and confirmed that this was a mistake and he submitted my policies to be re-instated and it would take a few days but it would be retroactive to the missing period. To make a long story short - apparently when they added my kid to the policy, they also marked the policy to be terminated by customer request - WTH. I promptly call customer service and ask why has our policies been terminated. I’m clicking through the Medical plan area and the same notice appears there. While logging into the website I saw a notice in one of the internal pages that the policy has been terminated. This is why we had opened the online account with Humana so we could easily pay online, get status updates, track expenses and payments, etc. It’s important to note at this point we are a highly digital family and we make sure to use and set email and phone notifications for anything we can. We have both medical and dental plans with them. About a month and a half later, at a visit at a dentist, I’m trying to find our dental policy number by logging in to Humana’s website. We had no special medical issues with our kid or my wife and went home within a couple of days. This is where our relationship with Humana went south. The day our baby was born I called Humana to add our child to our policy. My wife and I have been a Humana customer for years on a high deductible plan self-insured and we had our first baby born earlier this year in February.įor years we paid all of our medical expenses out of pocket because of the high deductible plan (which is fine - we preferred that over paying the higher monthly premiums because my wife and I are in good health overall). Now this is a story all about how my life got flipped-turned upside down and I'd like to take a minute, just sit right there - I'll tell you how I got screwed by Humana Healthcare. Here, please treat others with respect, stay on-topic, and avoid self-promotion.Īlways do your own research before acting on any information or advice that you read on Reddit. Get your financial house in order, learn how to better manage your money, and invest for your future. Banking Megathread: FDIC, NCUA, and your cash.Private communication is not safe on Reddit. Scam alert: Ignore any private messages or chat requests.
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